Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

Klarna halted recruitment entirely in 2023 as it doubled down on its partnership with OpenAI. At the time, the company ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...

A recent study indicates that AI's impact on employee pay and hours has been minimal, despite its rapid adoption. While some ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...