Customer service is one of the most important parts of running a business. Even if you sell the best and most affordable product or service in your industry, there are going to be questions that arise ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Up until around 2005, toll-free numbers offered companies a competitive advantage since most consumers were still charged for long-distance calls. As cellphones became more ubiquitous and affordable, ...

Net2Phone will soon give its customers who make Net-based phone calls two features never offered before: their own phone numbers and the ability to take incoming calls. Net2Phone executives say that ...