We constantly hear about the importance of “accountability,” meaning that organizations and individuals have to be held accountable for misconduct or failures to act. The focus on accountability is a ...

And almost always… people flinch. They think of punishment, of blame, of being called out. Across healthcare, engagement surveys tell the same story. One of the lowest-rated statements year after year ...

Sometimes, simply trying your best doesn’t guarantee results. “Accountability” is a term thrown around with increasing frequency in recent years, spurred partly by the rise of remote work. According ...

Phil Edelstein is the founder of Substance Strategy & Creative, a branding and marketing firm specializing in the financial services sector. Today’s hybrid work environment has many benefits, from ...