New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...

Amazon is using generative AI for a new feature called “Interests” that turns natural language queries into product recommendations — and updates shoppers when new items match their prompt. Previously ...

– The new shopping experience enables customers to access a refined luxury assortment curated by Saks Fifth Avenue within Luxury Stores at Amazon – The launch assortment features Dolce&Gabbana, ...

Amazon is known for its amazing customer experience, despite most customers never talking to an Amazon employee. How does this digital experience—with no human interaction—drive so much loyalty? The ...

Amazon today announced the launch of the Amazon Bazaar app in Nigeria, bringing a new shopping experience with hundreds of thousands of affordable products across fashion, home, and lifestyle ...

Every tech giant is racing to embed AI in their most popular products. Like a high school prom, everyone is racing to find the right partner. Amazon may have found its “prom date” in a company in ...

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...