Zendesk today announced the completion of its acquisition of Forethought, an AI agent platform enabling Zendesk to ...

Zendesk aims to integrate Forethought’s self-learning AI agents across multiple customer service channels and platforms.

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

The acquisition of Forethought brings a fully AI-native approach to agentic CX into Zendesk, helping it keep pace with advances in the CX field while lowering the cost of delivering customer service.

SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this ...

Zendesk is betting that unified enterprise search will unlock the next wave of AI-powered employee support. The company announced on Dec. 18, 2025, that it acquired Unleash, an AI-powered enterprise ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...

SAN FRANCISCO, Nov. 18, 2025 /PRNewswire/ -- Zendesk, a pioneer in AI-powered service, has deepened its long-standing collaboration with Microsoft to bring Zendesk's service directly into Microsoft's ...

Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk expects ...