Over the last year, I’ve written on the topic of the Configuration Management Database as proposed by the IT Infrastructure Library in its best practices for service management. The CMDB has since ...

In today's world, it is not possible to grow your business without investing in IT services. And if you think that IT services means just your internal computer network, you are quite mistaken. IT ...

Having a configuration management database (CMDB) can be a huge asset. After all, it provides a holistic view of your IT environment, captures the true impact of the thousands of changes you make ...

CMDB Systems are analogous to the so-called NOC War Room single pane of glass. And given that premise, here are a few ‘voices from the trenches’ taken from consulting and research. In my last column, ...