Customer relationship management involves collecting relevant data about a business’s customer interactions in one place to help managers understand their clients and improve customer satisfaction.

Embracing the reality that CRM's growth isn't just another marketplace fad, an escalating number of established universities are successfully launching CRM courses within their master's, executive, or ...

Training 4 Microsoft CRM are proud to announce the release of the UK's first Microsoft Dynamics CRM 2016 training courses exclusive to Training 4 Microsoft CRM. Since November 30th Microsoft have been ...

New customer relations management (CRM) courses being developed at the Rotman School of Management, University of Toronto, will weave social media input into CRM software applications. New customer ...

The program will be aimed at industry professionals seeking to improve loyalty and retention strategies in regulated markets.

Salesforce and HubSpot are two of the most popular customer relationship management systems (CRM) giants, each promising the ...

Before embarking on your CRM marathon, it’s important to plot the best course. To do this, it’s helpful to determine where you are now. Successful CRM implementations begin with a comprehensive ...

King Schools released a new online Crew Resource Management (CRM) course. The course focuses on effective communication and teamwork to improve safety and reduce stress in the cockpit. It provides ...

Customer relationship management software isn't a luxury at this point. For companies that intend on growing, it's a critical cost of doing business. Here are five ways to turn that expense into an ...