The Philippines is one of the world’s most compelling destinations for customer experience professionals. The country’s IT-BPM industry is projected to reach $42 billion in revenues and generate 1.97 ...
Add Yahoo as a preferred source to see more of our stories on Google. While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...
A few weeks ago, a Filipino BPO worker sparked a heated discussion on Reddit with a chilling prediction: “I keep saying this… AI will replace the BPO industry.” For many in the sector, this isn’t just ...
The Manila Times on MSNOpinion
The algorithm is already in the office: Are we leaving our people behind?
IN METRO Manila’s BPO towers, a quiet revolution is unfolding. The call center agent who once read from a script is now ...
While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and banks ...
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