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How to choose the best call center software
Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...
IP-based call centers promise to cut costs and help companies provide better customer service, but they’ve been slow to come online. Initially, businesses are adding IP interfaces to existing time ...
The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage. Meanwhile others welcomed the prospect of clearer ...
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