Most companies are under increased competitive pressure to reduce their operating costs. Hosted solutions have made cloud technology less expensive and an easier option for contact centers, allowing ...

Add Yahoo as a preferred source to see more of our stories on Google. While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Wells Fargo has been quietly bulking up its call-center operations in the Philippines, adding positions in the southeast Asian country where it has long kept offshore jobs. The move by the ...

More than a quarter of the Philippines call center workforce is still struggling to work from home even months after the country imposed lockdowns in response to the rapidly-spreading COVID-19 ...

You need help with your bank account or advice about your mortgage. You call the help line. And then, after a lengthy wait, tapping more information into your phone and being transferred to the right ...

Artificial intelligence (AI) is a series of technological innovations that have radically changed industries, enabling call centers in the Philippines to operate on a smarter level. The technology is ...

The Philippines in recent years became the top offshore destination for call centers, overtaking former leader India. Recently the Contact Center Association of the Philippines projected revenues from ...

Fintech is currently one of the major growth areas for call centers in the Philippines. The model of many fintech operators is lean; the focus is on the technology and offering their customers ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and banks ...