Patient experience, customer service, patient satisfaction scores and value-based performance are now part of hospitals' and healthcare providers' everyday vocabulary. Value-based care is pushing ...
Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals in the ...
High turnover: Frequent departures of call center specialists make companies continually optimize their policies regarding the hiring, training, and evaluation of call center staff. High call volumes: ...
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