TOKYO, May 5 (Reuters) - Almost a month after Tokyo declared a state of emergency, dozens of call centre employees for telecom KDDI Corp still commute into their crowded office, where the fear of ...

Ovum analyst Alex Kwiatkowski looks at the challenge of building a centre of excellence... For those of you blessed with reliable memories, you may recall that I recently extolled the virtues of the ...

I was struck today by an advertisement for Swiftcover.com that I saw from the train. I know customers often don't like call centres (especially offshore ones), but this advertisement seemed to be ...

We live in a world of call centres. Employment in call centres is still rising. In B2B markets, the call centre may be as large as a consumer call centre, or as small as a few desks. Whatever size ...