A new US bill seeks to protect American call centre jobs and consumer data. It would make companies reveal if you're speaking to AI or an overseas agent and penalize firms offshoring jobs by ...

The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry, ...

Teleperformance is deploying a new artificial intelligence system that aims to soften the accents of English-speaking Indian employees in real time, according to reports. Bloomberg reported that ...

(Barbados Nation) Barbados and other Caribbean countries that have business process outsourcing (BPO) entities, especially call centres, with links to the United States (US) are being warned about a ...

Simba Infrastructure Limited has entered into a strategic partnership with Galaxy Backbone Limited (GBB), the Federal Government of Nigeria's ICT infrastructure and shared services provider, to ...