Cisco Systems Inc. is upgrading Webex with new artificial intelligence features designed to make customer service teams more productive. The company debuted the update today at the Enterprise Connect ...

There is a growing duality of opposing forces that needs to be dealt with if customers are to have success with artificial intelligence. My research shows that more than 90% of organizations believe ...

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for ...

Cisco IQ brings real-time insights, on-demand assessments, troubleshooting and personalized learning, automation and agents from across professional services and support together in a single ...

Cisco has unveiled new artificial intelligence (AI-)powered features in its contact centres, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for its Webex Contact Centre ...

Cisco recently held its annual Asia-Pacific, Japan and China (APJC) version of its Cisco Live event in Melbourne, Australia. At the event, the company announced new customer experience (CX) services ...

Companies with the best customer experience focus on consistency, clarity, and a mindset of continual improvement. Most enterprise AI initiatives fail not because the technology doesn’t work but ...

Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get frustrated when caught in loops with limited and robotic chatbots, human ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it expands ...

Liberty Global, the communications services provider (CSP) behind the Virgin Media brand, has kicked off the first stage of a major project to transform its customer service experience in an attempt ...