Improving Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores is a top priority within the hospital sector, and to make meaningful improvements, provider-patient ...
According to a commentary posted in Harvard Business Review, hospitals can boost outcomes and patient engagement through improved cultural competency, that is, the ability to successfully relate to ...
Promoting culturally competent communication at the provider, care institution, health plan, and national levels is likely to contribute to success in reducing racial and ethnic disparities in the ...
The intersection of patient satisfaction and quality of care is central to healthcare today, and a provider’s level of cultural competence can significantly impact his/her performance in both areas.
The Joint Commission has updated its monograph, Advancing Effective Communication, Cultural Competence and Patient- and Family-Centered Care With The Joint Commission. The monograph was developed to ...
Communication Intelligence, or CQ, moves communication away from being a vague soft skill to becoming a specific performance currency that can be learned, applied, and measured. Communication impacts ...
Competencies ensure the right people throughout your clinical workforce are equipped to achieve optimal performance outcomes. Successful competencies align with organizational goals and individual ...
Employee Learning Week (ELW) is a global campaign sponsored by the Association for Talent Development to highlight the important connection between learning and achieving organizational results. Each ...
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