Culture isn’t fluff. It’s a strategic asset that influences franchise growth, franchisee engagement and customer experience.

Competitive advantage has shifted from building permanent, defensible positions to fostering rapid adaptability. In today's fast-changing world, traditional moats quickly erode due to digital ...

One key ingredient to ensuring that a company can earn excess returns over time: a durable competitive advantage. If a company has a successful product or service, it won’t be long before rivals try ...

In the business world, trust is often discussed as an abstract concept—something we know is important but it may not always have a clear way to measure or nurture. Yet, after decades in the industry, ...