If your company is like many, you built a home-grown servicing or complaint management system or installed a Siebel (or similar CRM) application 10 to 15 years ago, and have not revisited the decision ...

JOHOR is close to completing its new integrated system aimed at improving the management of public complaints statewide. Johor housing and local government committee chairman Datuk Mohd Jafni Md ...

As part of Ahlibank's overall customer experience strategy, the bank has introduced a state of the art Complaints Management System to improve response times to customer complaints and the efficiency ...

The web tool the Consumer Financial Protection Bureau uses to track consumer complaints about financial firms and their products should improve its identity management controls, according to the ...

References to Amazon’s Project Nessie are redacted extensively in the public version of the FTC complaint. The Federal Trade Commission’s antitrust lawsuit against Amazon alleges, for the first time ...

JOHOR Baru City Council (MBJB) has been selected as the first local authority in the state for the MyAduan Johor pilot project, says mayor Datuk Mohd Haffiz Ahmad. He said the system, mooted by Johor ...