TOKYO--(BUSINESS WIRE)--Service Management Group (SMG), a global customer experience management firm, has announced a new customer experience management program with Ito-Yokado Co., Ltd., one of the ...

Is one of your 2022 goals to transform customer experience at your organization? You're not alone. Is one of your 2022 goals to transform customer experience at your organization? If so, you’re not ...

LEHI, Utah--(BUSINESS WIRE)--Following a competitive internal review and third-party evaluation, the MaritzCX Platform defeated four challenger solutions to become Subaru Canada’s experience ...

For strong customer experience, you must constantly demonstrate value. But are you measuring, and responding, in the right ways? If you are to be successful with your customer experience program, it ...