FLORHAM PARK, N.J., Oct. 30, 2023 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced Conduent CXNow, a digital ...

MORRISTOWN, N.J.--(BUSINESS WIRE)--Avaya, a global leader in customer experience solutions, announced its participation at Gartner IT Symposium/Xpo™ 2023 today through October 19 at the Walt Disney ...

ibex, a global leader in business process outsourcing and AI-powered customer engagement solutions, has been awarded the Customer Experience Innovation Award by TMC’s CUSTOMER Magazine for its ...

SAN FRANCISCO--(BUSINESS WIRE)--SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced it has been named a finalist for Customer Experience Solution of ...

Streamline compliance. Regtech simplifies compliance, streamlines data processing and secures customer interactions. Enhance engagement. Leveraging AI and ML, regtech improves customer touchpoints and ...

Taking Microsoft Teams to the next level, Intermedia’s addition of Contact Center to its existing Unified Communications integration unlocks a new standard for seamless collaboration and exceptional ...

Innovative CX platform intelligently and seamlessly integrates people, processes and technology to deliver 24/7 omnichannel experiences consumers expect Solution spans customer lifecycle from sales to ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. With a solid solution, manufacturers stand to gain much greater long-term value from ...

In today’s retail panorama, where customer loyalty is a coveted treasure, it is crucial for retailers to recognize that their interactions with shoppers extend far beyond mere transactions. Craving an ...

Holiday shopping seasons and other peak periods are huge opportunities for a profit boost, but also introduce challenges as customer expectations ramp up. Everyone feels the pressure to deliver during ...