Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Staying current with the pace of global developments and ...

Rashaad Bajwa is the CEO of Integris, a premium, IT managed service provider serving small- and mid-sized companies nationwide. Since the 1970s, we’ve seen staggering increases in transformation ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Good employees do build customer relationships. Because customers are the most important assets of a company, companies aim to instill the importance of customer service early in employees' careers.

Businesses within the transportation industry have a much greater amount of exposure to the public than many industries. Consider that many transportation companies not only maintain a customer ...

This post is part of a series brought to you by GoToAssist. It goes without saying that stellar customer service can make all the difference in ensuring your business is successful. It isn’t enough to ...

CHARLESTON, S.C. - You might not think that a picture framing business could teach mechanical service contractors very much. You might want to re-think that. Jay Goltz is the chief executive officer ...

As a marketer, you probably already know customer service is one of the most important parts of the job. In fact, according to Forrester, 90% of customer service decision makers believe that ...

Opinions expressed by Entrepreneur contributors are their own. Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits and low morale. Yet ...

"Your call is important to us," companies always say when you reach their recorded telephone line. But what kind of customer service do they really provide? Corporate trainers are working to improve ...