NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, was named the winner of Silver Stevie® Awards in the Customer Service ...

Gold, Silver, and Bronze honors spotlight 8x8 platform innovation and the people delivering world-class customer experiences 8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated customer ...

Customer service is the new competitive battleground. Businesses often rely on promotions, discounts and low prices to attract and retain customers. However, where low prices and promotions once ...