Performance standards are the pre-established guidelines your small business has in place for various areas of business operations. Customer service performance standards dictate the ways in which ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

If customers are complaining about your business, chances are it's having a negative impact on your profits and could be impacting your company's reputation. Putting a stop to the negative damage of ...

“Customer service is easy. All you have to do is smile and be nice." From time to time someone will share this kind of wide-eyed sentiment with me when they discover my line of work; I’m a customer ...

Customer Service is a leadership issue. It requires involvement from company leaders and managers, including the support (both philosophically and in the allocation of resources) of the C-Suite: the ...

Optimize omnichannel opportunities. Provide clear AI-powered channels for customer communications that deliver personalized experiences. Enhance customer data analytics. Simplify and refine data ...

Opinions expressed by Entrepreneur contributors are their own. What is customer service culture? It’s how your company looks at, treats, and engages with employees — or how it intends to do so. While ...

Investment in customer service - whilst essential - must be weighed against tangible results. Against a backdrop of local government spending cuts and waning consumer confidence, investment in ...

ORANGE, Conn.--(BUSINESS WIRE)--Avangrid, Inc. (NYSE: AGR), a leading sustainable energy company and a member of the Iberdrola Group, announced today improved customer service metrics across its ...

The New York State Public Service Commission (PSC) reviewed the state's major utilities in terms of their performance in a number of key areas in 2020, including electric reliability service, gas ...