Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Even the smallest, scrappiest entrepreneurial businesses are ...
Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. You won’t succeed in ...
Chris Singer approaches patients and their families sitting in a doctor’s waiting room with a smile every time. As the OptumCare vice president of patient experience recently made his rounds at the ...
Jake Abbott, owner of Ruby Creek Resort in Cusick, Wash., earns the inaugural Outstanding Customer Service Award from ...
Community marketplace has tapped boutique hotelier Chip Conley to guide efforts. Sept. 17, 2013— -- Airbnb, one of the biggest players in the travel-sharing economy, has launched a Hospitality ...
When it comes to customer service, many industries have mastered the process in order to strengthen brand loyalty and provide a positive experience for the consumer. For example, retailers, QSRs and ...
The hospitality industry is reporting promising (albeit anecdotal) results from this training. They say its great for business because it provides hotel guests with a warm and friendly environment, ...
What does a luxury hotel chain have to teach hospitals? Plenty, apparently, when it comes to customer service. The latest deal between a hospital system and the hospitality provider is between ...
SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC). The ...
WHEN they discover the mystery shopper has been and gone many business fear the worst but not the Premier Inn, Bolton. For the budget hotel, on Chorley New Road, Bolton, received a certificate for ...