A business typically has several common stakeholder entities that have interest in the way it operates. Along with communities, employees, suppliers, partners and governments, customers are a primary ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

Customer service is not a department. It’s a philosophy. It’s to be embraced by everyone in an organization, from leadership to the most recently hired employee. It is part of the culture, and culture ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

One of the nice things about getting higher up on the food chain in the command staff is that you do not have to get involved in what seem to be the "flavor of the week" trainings and presentations ...

United Airlines’ recent press shows the looming shadow one negative customer service can cast over your brand. These customer service concepts can help. Opinions expressed by Entrepreneur contributors ...

Customer experience and digital transformation are two terms we’ve been hearing about for years, but have often remained nebulous in many organizations — something to aspire to perhaps, but not take ...

This is my first article in Forbes, so I thought it might be good to start at the beginning. I write and speak on customer service and experience. My belief is that customer service isn’t rocket ...

LONDON--(BUSINESS WIRE)--According to Quantzig, AI is no longer a technology solely reserved for hi-tech firms. As machines used across industries are getting smarter, companies are beginning to ...

June 29, 2005 Direct from the why-didn’t they-think-of-this-sooner department comes the news that Mercedes-Benz Australia will launch a new customer service concept for Australian luxury car buyers ...