9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
Newsweek

Measuring Customer Experience from a 360-Degree Perspective

As organizations design the experience they want to offer their customers, two important questions surface that all leaders should consider: How will your unique customer experience be measured? And ...
Homeland Security Today

PERSPECTIVE: Why Overcoming DHS Customer Service Challenges Matters for National Security

The Department of Homeland Security (DHS) achieved its goal set out by Secretary Alejandro Mayorkas to reduce the total amount of time the public spends accessing DHS services by 20 million hours as ...
Forbes

Bad Customer Service Could Cost More Than $3.7 Trillion

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Bad customer experiences could cost organizations throughout ...
Forbes

The Role Of Customer Service In Building Brand Reputation

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Getting customer service right is something that I've always ...