Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Compiling a customer profile can help you understand your ...

Twitter is introducing custom profiles for businesses in order to personalize the customer support experience within direct messages on its platform. The feature basically allows a company to identify ...

SAN ANTONIO--(BUSINESS WIRE)--Harland Clarke, a leading provider of payment and marketing solutions to financial institutions, today announced the launch of its Voice of the Customer program, powered ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

Wayward microblogging network Twitter could be moving toward becoming primarily a customer service portal. The slumping social media platform recently announced it would launch a new feature allowing ...