Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers ...

In October, Microsoft made the Dynamics 365 2019 release wave 2 generally available, bringing a plethora of updates for various services in its suite of enterprise planning applications. These ...

At this year's Inspire conference in July, Microsoft unveiled a new Dynamics 365 Customer Voice service, while also making Connected Store available in preview and updating Fraud Protection. Earlier ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE ...

The company was able to build a robust customer service system, with more availability and flexibility to develop other solutions in the future, in addition to maintaining what is highly precious to ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

How to Choose the Right Microsoft Dynamics Partner for your Business Your email has been sent Choosing a Microsoft Dynamics 365 partner is as critical as choosing the platform. This guide shows how to ...

Microsoft wants to help businesses digitize and adapt as the coronavirus pandemic continues to spur digital transformation across industries. An important part of that is making sure companies can ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE ...