Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

So, when IT software provider Spiceworks, Inc. recently announced the release of its namesake cloud-based help desk software solution (which is available for free), Freshdesk seemed like the ideal ...

Spiceworks offers great functionality for a free help desk tool. It's perfect for small to medium-sized IT teams. That said, the in-app ads and performance hiccups can be a bit of a hassle. However, ...

With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive ...

GroupLink is offering its help desk software, everything HelpDesk, for free to K-12 schools and higher education institutions. The free version of everything HelpDesk is a "lite" version and, ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

I closed out last year with several articles that prompted you to complete a short online survey. Several of you were kind enough to speak with me on the phone for some follow-up questions, and I'm ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. SysAid Technologies, provider of help desk software ...

11 October 2012 As it attends GITEX from October 14 th to 18 th, 2012 in Dubai (UAE), French company MHD Informatique will be presenting its GESS™ Software, an IT asset management and help desk ...

The Best Help Desk Software Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep ...