Mary Navalinsky wasn’t on the job too long before she had her first experience as a front desk clerk for a hotel when she realized she could be overwhelmed. But her education and training kicked in, ...

While being nice can go a long way, so does being extremely loyal to a brand and having a healthy travel budget. Most business travelers are at the mercy of their employer’s travel policies when it ...

Office settings include both front office and back office areas. Front office staff consists of desk clerks, receptionists and others who greet visitors, answer phone lines and receive the mail.