Sometimes in a single interaction with a company you can come across major issues finally expressed in a form you can understand. The PC industry has never been high on the list of customer ...

Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a bid to push people toward HP's website and chatbot. HP has ended a policy ...

Hewlett-Packard (HP) intentionally made each of its customers wait 15 minutes when they called the company's support team. According to a report by The Register, HP's minimum wait time was applicable ...