Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. It’s indisputable that online reviews have become one of the ...

As a manager, you are bound to be on the receiving end of complaints or negative feedback about someone on your team, whether directly or indirectly. How you respond is critical. If you respond well, ...

All hospitals are focused on improving patient experience, a priority that has been proven to not only affect HCAHPS scores, Press Ganey survey ratings and CMS reimbursement policies, but also leads ...

Do you have a chronic complainer on your team? Most of us have worked with someone who can find something negative in every situation and loves to discover others who will commiserate with them. (As ...

FERRYSBURG, MI - A new software program under consideration by the Ferrysburg City Council could help bridge the gap between resident complaints and short-term rental owners. The City Council tabled ...