Expanding the principles to those other areas highlights another essential feature of ITIL: Because the processes are related in many ways, organizations can reap significant benefits from integrating ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

Today I am reviewing a well-known handbook that applies ITIL principles to system and network operations. ‘Visible Ops Handbook: Starting ITIL in 4 Practical Steps’ by Kevin Behr, Gene Kim and George ...

The latest revision of the IT Infrastructure Library (ITIL) is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the ...

Oliver Plumpton is head of service delivery at Perfect Image – an IT consultancy providing tailored IT solutions to help its customers realise real business benefits. Here, he talks about the concept ...

Add articles to your saved list and come back to them any time. Academics John Bentley and Mark Harris are bringing the rigours of IT governance to the halls of academia. The Victoria University ...

ITIL is an acronym that some CIOs don’t understand well. If they’re aware of the IT Infrastructure Library, it’s in the context of two of the library’s books that provide guidance on improving help ...

IT service management (ITSM) and executive leadership in organizations need greater strategic alignment to make digital transformation a success, according to a global study by AXELOS. The first ...

The latest revision of the IT Infrastructure Library is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the ...