As organizations and agencies modernize IT operations to improve service quality, security and efficiency, AI-driven IT service management, dubbed ITSM, has emerged as a transformative capability. But ...

Think of IT service management (ITSM) as the glue that brings the disparate parts of IT together: the policies, processes, and tools to design and enhance the IT equipment, resources, and services.

As part of a calculated effort to make its IT service management (ITSM) software more accessible, Kaseya this week announced it is pursuing a more modular approach to packaging its software that ...

SolarWinds, the provider of simple, powerful, secure observability and IT management software, is debuting an innovative consultative offering designed to empower organizations to achieve successful ...

The management of services by IT departments is the subject of an August 2007 report by the Aberdeen Group. The report focuses on companies that use IT Infrastructure Library (ITIL)-based approaches, ...

Atomicwork, an AI-native ITSM and ESM platform built for modern enterprises, today announced the appointment of Jeegar Shah ...

NEW YORK (March 8, 2017)— According to a new report by Forbes Insights, in association with BMC Software, "Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017," ...

The recently published 2025 IT Service Management (ITSM) Emotional Footprint report from global IT research and advisory firm Info-Tech Research Group highlights the top ITSM solutions that help ...

Aberdeenshire Council has been using Cherwell for IT service management for the past seven years and has expanded IT service management (ITSM) outside of IT. It is now exploring whether ITSM would ...