On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...
(MENAFN- Market Press Release) September 26, 2024 5:04 am - Many organizations invest in digital transformation but miss the value due to weak policies and processes. This whitepaper reveals how ...
You have probably heard these stats quoted a million times – the cost of a service desk interaction is $22 per ticket resolution versus $2 for self-service and $0 ...
AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today released its 2024 State of ITSM Report, which ...
Jira Service Management’s new features bring ITSM “beyond the technical team” Your email has been sent An announcement by Atlassian shows how its popular service management solution is adapting to the ...
Australian theme park and cinema operator Village Roadshow operates a diverse business that is largely staffed by young temporary workers and a corporate office full of professionals, such as lawyers ...
Business is increasingly reliant on information technology. This has led to the development of the IT service management (ITSM) solutions market aimed at delivering IT management capabilities to help ...
The concept of information technology service management (ITSM) has been around for many years. ITSM has evolved from a reactive incident management approach to a more proactive end-to-end ecosystem ...
ServiceNow Chief Financial Officer Gina Mastantuono gives insight into how the workflow vendor is thinking about its future customer base and growth prospects. ServiceNow CEO Bill McDermott recently ...
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