Can Visual IVR Really Help Callers? 5 Ideal Use Cases Your email has been sent From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer ...

"How can we design a system that our customers will actually use?" Providers of speech-enabled interactive voice response (IVR) systems are asked this question on a daily basis. Some of us joke that ...

Many firms are trying to determine the best ways to effectively implement self-service applications. Several have added Web-based tools and mobile apps to their customer- interaction portfolio.

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...