If you say both phrases quickly, you know the difference. But how can devices, specifically computers, keep track of which is which -- or is that witch? Voice recognition -- the process of converting ...

What does it take to effectively test and verify speech-rec-based applications? This will be our focus, over the next several issues. With this knowledge you should be able to at least determine if ...

Voice XML standard ready for mainstream use. A voice-recognition protocol may be on the verge of widespread market acceptance. Developed by a consortium of major telecommunications and technology ...

Contact centers across Latin America are looking to transform their customer service solutions by implementing new channels, such as chat, social media, email, video, or updated voice services, which ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

Market Strategies, Inc. (MSI) has published a comparative benchmarking study on interactive voice response and automated speech recognition menus and systems for energy utilities Market Strategies, ...

NEW YORK, April 9, 2013 /PRNewswire/ — Communication technology leader Plum Voice has launched a tool that addresses the escalating business need to improve voice applications, refine customer service ...

A quick guide for building an interactive voice response (IVR) system for your customers with Twilio, Node.js, and Express When you want to get ahold of someone, there’s nothing quite like giving ...

The Royal Automobile Club of Queensland (RACQ) is implementing an AU$2 million voice recognition system to handle the estimated three million calls it expect from members this year. The rollout comes ...