A seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...

ITIL IT service-management best-practice framework in use in a majority of IT shops worldwide, but not necessarily the panacea adopters expected. Many IT organizations working to improve IT service ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...

Enterprise IT managers expect to deploy more automation technologies and adopt best practice frameworks in an effort to better keep virtualization, service-oriented architecture and Web 2.0 ...

Published in 2001, Version 2 focuses on two pillars of IT infrastructure and operations: service support and service delivery. It prescribes best practices for incident, change, capacity and ...

16 January 2007 Dubai - The Gulf Chapter of IT Service Management Forum (itSMF), a global non-profit organisation, the only internationally recognized and fully independent organisation dedicated to ...