MindTouch, a provider of cloud-based, AI-powered knowledge management solutions, has achieved Knowledge-Centered Service (KCS) v6 verification for its knowledge management platform. The MindTouch ...
RightAnswers is the first application to be KCS v6 Verified, demonstrating Upland's leadership in, and commitment to, the knowledge management market. AUSTIN, Texas, Aug. 8, 2017 /CNW/ -- Upland ...
The company's AI search solution for customer support teams received the designation for its clear and robust support of KCS best practices. The designation is given to companies whose tools or ...
In 2007, we made two critical decisions in quick succession: we implemented RightAnswers and made the conscious decision to follow the Knowledge- Centered Service (KCS™) methodology. We were committed ...
Knowledge Centered Support (SM) (KCS) is a methodology and set of practices that focuses on knowledge as a key asset of the support organization. Developed by the Consortium for Service Innovation ...
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