Samantha Shorey, professor of communications at the University of Pittsburgh, says public administration employees' input is crucial before deploying automated systems in government agencies.

As the pace of digital transformation quickens, state and local government agencies are under increasing pressure to modernize operations, heighten efficiency and enhance constituent services.

If you’ve ever waited at City Hall, struggled with paper forms or outdated websites, or felt that emergency response seemed slow, you’re not alone. Across the country, government agencies — from small ...

Joe Markwith is a senior solutions architect with more than 35 years in technology services. Since 1986, Markwith has consulted and helped companies transform with emerging technologies. His ...

The government AI landscape shifted recently when the General Services Administration announced federal agencies could access various AI chatbots for just $1. This bold move drastically lowers the ...

Cybercriminals and online attackers have put state and local governments squarely in the crosshairs, just as federal budget and staffing cuts have hit the organizations that provide expertise and aid.

Alongside a deluge of new policies, this year has seen unprecedented political discourse about the nature of government: how much we should have, how efficient it can be, and whether bureaucracy will ...