After finishing a first-time meal at a restaurant, a negative Nancy of a customer wasted no time running home to write a not-so-great review of their experience. Well, the restaurant looked at it as ...

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...

A restaurant’s witty response to a customer’s review has left internet viewers in stitches.

Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...

Acquiring new customers has become increasingly challenging and expensive. Customer acquisition costs have risen substantially in the last five years, and they’re still climbing. Attention is scarce, ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

Image:Getty In this digital era, everything is now plastered online for the world to see — the good, the bad, and the ugly.

Finalized last year, the U.S. Federal Trade Commission’s (FTC) Final Rule on the Use of Consumer Reviews and Testimonials (the “Final Rule”) principally addresses the sale, purchase, and publication ...

Memphis' Mullins Station DMV is ranked second worst in the U.S. based on negative customer reviews. Over 25% of online reviews for this location were negative, citing long wait times and poor service.