If you put a tape recorder in your back pocket and played it back to yourself after a few days of recording, you may be surprised at what you hear. Sometimes, we don’t even realize the patterns in our ...

It seems as though communication in business should be an easy concept to understand and quite straightforward. A customer asks a question and receives a response from the owner or employee. An ...

Please provide your email address to receive an email when new articles are posted on . Patients with lateral epicondylitis who described their condition with positive phrases experienced improvement ...

Negative-minded people often use specific phrases that reflect their pessimistic outlook and can bring down those around them. Particular words are more pervasive when my counseling clients report ...

A few years ago, I wrote about the importance of language in job search. Don’t call yourself “unemployed,” I counseled. Try something more active, such as “I’m a job seeker, looking for work as a ...” ...

Employee appraisals are periodic "checkups" to ensure that your staff is performing to your expectations. They also allow you to make corrections or adjustments, as necessary. Effective appraisals ...