Did you ever stop to wonder about the sheer volume of time we spend talking to customer service reps in call centers? According to Incoming Calls Management Institute Inc., there are 50,600 call ...
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content ...
Incident Intelligence dashboards, reconstruction and Quality Assurance evaluations are now supercharged by CAD incident analytics and GIS mapping, to empower centers to make smarter, faster decisions ...
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