The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Solomon Thimothy There’s ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

Customers today are accustomed to highly personalized, seamless brand experiences. Waiting until something goes wrong is no longer an option in customer experience (CX). That's why forward-thinking ...

There are many different leadership styles and approaches to management that are viable. Some managers like to be direct and hands-on, while others prefer to give employees more autonomy and space.

We talk a lot about patient safety in the health care field, and for good reason. The real-world consequences of getting it wrong can be devastating for patients and their families. For me, patient ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Deep learning (DL) is an advanced subset of machine learning (ML), which is behind some of ...

Bar none, the leadership of an organization is the most critical variable affecting how it regards crisis management and accordingly whether one is proactive or reactive in responding to crises. The ...

Human capital is the true value of any company. However good the product, without good people behind it to move that product and run that organization, its value can’t be sustained. Given the ...