EV maker Rivian Automotive Inc RIVN is prioritizing human interaction to enhance its customer support, distinguishing itself from the conversational AI trend. What Happened: In a recent tweet ...

When you pay for power, you expect performance. So why did one Rivian R1T owner have to wait 60 days to unlock what was ...

The Rivian buying experience needs improvement. I wrote this screed after burning an entire day’s worth of time dealing with a defective Rivian charger and a new company’s processes. My R1T ...

One R1T and R1S owner says he’s considering an exit from Rivian ownership after his experiences. He’s had problems with not one but two R1Ts, including one that Rivian bought back from him.

The partnership will enable retail customers to finance a vehicle through a seamless end-to-end process “At Rivian, we’re focused on delivering truly exceptional customer experiences with ...

Rivian Forums user DuckTruck posted some outstanding live footage from Rivian Customer Experience days. What makes it so outstanding? Well, these videos are raw, and they aren't really like ...

We interviewed Rivian's VP of Software, Wassym Bensaid, about the brand's laters software which will improve the customer's public charging experience.

Editor’s note: This story originally published on the MotorTrend site in July 2022. Some details and experiences may have since changed. May one man’s suffering with the Rivian R1T shed some ...

Editor’s note: This story originally published on the MotorTrend site in July 2022. Some details and experiences may have since changed. May one man’s suffering with the Rivian R1T shed some light. I ...

The Rivian buying experience needs improvement. I wrote this screed after burning an entire day’s worth of time dealing with a defective Rivian charger and a new company’s processes. My R1T ...

Editor’s note: This story originally published on the MotorTrend site in July 2022. Some details and experiences may have since changed. May one man’s suffering with the Rivian R1T shed some ...

Editor’s note: This story originally published on the MotorTrend site in July 2022. Some details and experiences may have since changed. May one man’s suffering with the Rivian R1T shed some ...