Salesforce Inc. has been at the forefront of the race to adopt agentic artificial intelligence over the past six months or so, with its Agentforce platform spearheading a push to accelerate automation ...

Salesforce launched a suite of monitoring tools on Thursday designed to solve what has become one of the thorniest problems in corporate artificial intelligence: Once companies deploy AI agents to ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

Salesforce has been adding new features and capabilities since the launch of its AI agent platform a year ago at a furious pace. Today, Salesforce added two new agents, one to handle security issues ...