eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Salesforce.com has announced the “next generation” of its ...

Salesforce continues to build out the non-salesy parts of its software-as-a-service portfolio, making new features for its Service Cloud generally available as of Wednesday and introducing a new ...

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

Salesforce continues its Lightning Experience campaign -- its updated and enhanced CRM experience -- with today’s release of its next generation Service Cloud. The move comes a week after the San ...

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In Salesforce.com’s most recent earnings call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing ...

I was pleasantly surprised during an online presentation about Salesforce.com’s Service Cloud 3. At first glance, it looks like a simple and powerful customer relationship management (CRM) tool that ...

Having scaled the peaks of the global customer relationship management software market, cloud computing vendor Salesforce.com has now expanded into cloud solutions for industry verticals. Industry ...

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