Salesforce, Inc. (NYSE:CRM) disclosed a collaboration with Singapore Airlines (SIA) to enhance the customer case management system. As per the deal, SIA will implement Agentforce, an AI-powered system ...

Salesforce has rolled out new capabilities for Agentforce Commerce and Agentforce 360 aimed at supporting the next phase of ...

Salesforce is jumping into the AI agent world with a new service that builds on the company's Einstein platform for AI. The new Einstein Service Agent is a generative AI-powered self-service ...

CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services. Salesforce has made its latest push into the AI space with Agentforce — a platform ...

The MarketWatch News Department was not involved in the creation of this content. AARHUS, Denmark, Sept. 25, 2025 /PRNewswire/ -- Stibo Systems, a global leader in master data management (MDM) ...

Salesforce (NYSE:CRM) has cut 4,000 customer support roles as AI agents take over their work, its CEO Marc Benioff said recently on a podcast, adding that he is on a mission to make the company an ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Salesforce is the most popular customer relationship management (CRM) software in the world, and it just launched a free forever plan that offers basic sales and customer service functionality for ...

SAN FRANCISCO--(BUSINESS WIRE)--Aria Systems, the leader in empowering enterprises to accelerate subscription and usage-based revenue growth, today announces the launch of Aria Billing Studio, a suite ...