PHILADELPHIA (WPVI) -- If you're having trouble getting an appliance repaired, you're not alone. After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a ...

They claim repair requests are dragging on for weeks, appointments are canceled at the last minute, and they're left without the appliances. Sears Home Services says it takes care of every customer as ...

When John Bartolotta’s dishwasher breaks down, he asks Sears for help in fixing it. Then he decides to buy a new dishwasher instead. Can he get his prepaid repair fee refunded? Q: I recently contacted ...

The COVID-19 pandemic continues to impact repairs when it comes to broken appliances, as delays in getting parts and even new orders are causing big frustrations for homeowners. "I was at the point I ...

Sears accepts payment for installation but leaves the washer job unfinished. The company ignores refund requests, showing how communication quickly collapses. Escalate your complaint with proven steps ...

Q: I have a Kenmore Elite refrigerator, which I purchased in 2013 from Sears. It still works well, but the mechanism that allows you to dispense water and ice is broken. Christopher Elliott I have a ...

The Fresno County District Attorney said Sears Automotive Centers, primarily in the Central Valley, settled a consumer protect case involving overselling repairs and unpaid sales tax. The State of ...

Once, Sears, Roebuck & Co. was a retailing giant with few rivals. The signs over its doors promised, “Satisfaction Guaranteed or Your Money Back.” Times have changed. Best Buy, Home Depot and Lowe’s ...

Sears, Roebuck and Co. is being sued by the state of New Jersey for running auto repair shops that allegedly charged customers for unnecessary repairs. New Jersey filed the five-count lawsuit on ...

While many retailers celebrated a successful 2011 holiday season, Sears, now viewed as an older, shabbier, brick-and-mortar store well out of its prime, finally had to face the truth about its ...

It’s been a rough week for Stephen Clegg, chief executive of Diamond Home Services Inc. in far northwest suburban Woodstock. On Monday, Sears, Roebuck and Co., the Hoffman Estates-based retail giant, ...