Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Numbers have a certain allure. They seem precise and unbiased, offering a straightforward ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More This article was contributed by Louis Columbus Enterprise software ...

Let’s say the CEO of your company asks you a simple question: "How are we doing?" Your answer, of course, depends on your department. If you lead sales, you’ll show pipeline and revenue growth. If you ...