In 2010, The Guardian Retirement Solutions was looking for a way to get better and be recognized for delivering outstanding customer service from their customer care organization. After looking at ...
Discover insights from top ERP deployments by Western Digital, Walmart, and TD Bank, revealing strategies for efficient ...
Rapid transformation within a large institutional investor is complex and some believe unattainable. Two organizations came together to prove otherwise. UC Investments oversees a $125 billion ...
A series of GovTech case study notes — GovTech Case Studies: Solutions that Work — provides a better understanding of GovTech focus areas by introducing concrete experiences of adopting GovTech ...
The practical application of a theory or idea is the most effective way of demonstrating its usefulness. Case studies allow for the dissection of practical applications to uncover the thinking that ...
Last week, Fire Enterprises (FEI) marketing maven Marka told savvy salesperson Zoot how to create client case studies and use them as sales tools. This week, Marka gives Zoot a tip for writing a ...
The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...
The Wallace Foundation, headquartered in New York City, is a philanthropic organization created from the estate of Lila and Dewitt Wallace, the husband & wife founders of Reader’s Digest. The ...
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