Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...
As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...
The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...
According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...
Technology can be an important component in organizational change management, but typically isn't enough by itself. So what role should it play? A recent blog post from Laserfiche, citing Scott ...
Burpee, K. Jane, Piggott, Sylvia, and Thomas, Mary Augusta. 2017. KM, ADVOCACY, & the UN-SDGs 2030: Advocating for the role of Knowledge Management (KM) in organizations as the catalyst for supporting ...
Managers are bombarded with an almost constant stream of data every day. According to David Derbyshire, “Scientists have worked out exactly how much data is sent to a typical person in the course of a ...
The Nuclear Knowledge Management school is a one week course that provides participants with specialized education and training on the development and implementation of nuclear knowledge management ...
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